Refund policy

At Amna Ali Nawaz, we want our customers to love what they wear. To build trust and streamline the conversion journey, this policy balances robust operational protection with a customer-centric exchange mechanism. If something isn't quite right, we happily offer a seamless exchange window. Important Store Policy Notice: We maintain a strict no-cash-refund policy. All eligible returns are seamlessly processed as product size or defect exchanges within our specified timeframe. 1. Core Exchange Eligibility Criteria To ensure fair assessment and preserve product quality, items requested for exchange must satisfy the following strict criteria: • Timeframe: The exchange request must be initiated within 7 days of delivery. • Product Status: The item must be completely unused, unwashed, unaltered, and free of stains or odors. • Original Packaging: The product must be returned in its original brand packaging with all price tags and labels intact and attached. • Exclusions: Sale or clearance articles are non-exchangeable unless they arrive with clear, verifiable manufacturing defects. 2. Size Exchanges & Shipping Allocation To alleviate customer purchase hesitation, we split logistics responsibilities fairly depending on the root cause of the size discrepancy: • When it is our fault (Brand Error): If the delivered product measurements vary from our official published website size chart, or if an incorrect item/size was packed by our warehouse, Amna Ali Nawaz covers 100% of the replacement shipping costs. • When it is a customer mistake (Selection Error): If a customer accidentally orders the wrong size (e.g., intended to select Small but completed the checkout for Medium), we gladly support the exchange to ensure a great fit. In this instance, the customer is responsible for covering the standard exchange delivery charges. 3. Streamlined 'Doorstep Swap' Exchange Workflow We employ a friction-free 'Doorstep Replacement' mechanism that keeps customers safe and eliminates the hassle of them making independent courier office visits: 1. Step 1: Digital Request — The customer contacts our support team via WhatsApp within 7 days of delivery, sharing the order number and clear photographic proof of the defect or the measurement variance. 2. Step 2: Processing — Once verified and approved, our dispatch team creates a fresh 'Replacement Parcel' containing the new correct item from our warehouse. 3. Step 3: Doorstep Swap — When the courier rider arrives at the customer's doorstep with the new parcel, the customer simply hands over the original, securely packed incorrect/defective item to the same rider in a smooth, simultaneous swap. Note for Customer-Error Exchanges: For selection error exchanges, the delivery rider will collect the standard exchange shipping fee at the exact time of this doorstep hand-off. 4. Address Modifications & Cancellations Prior to Dispatch: Customers maintain full flexibility to change their delivery address or completely cancel their order as long as it has not yet departed our fulfillment center. Post Dispatch: Once a package is handed over to our courier partner network, absolutely no address modifications, shipping route adjustments, or cancellations can be executed for both Cash on Delivery (COD) and prepaid orders.